Closing your account & deleting your data

Closing your account permanently deletes your company’s cap table and everything tied to it. It can’t be undone — so export anything you want to keep first.

Take your data first

Before you close, download your records. From the cap-table page you can export a CSV, a JSON file in our open, versioned schema, or a full .zip of everything — see Export & open schema. If you’d like, we’ll also generate one final full export and email it to your admin before we delete anything.

How to close your account

Account closure is handled by a person, on request — deleting a whole company’s cap table is irreversible, so we confirm it’s really you before running it. Email security@tenacap.com from the email on your admin account and ask us to close it. We verify you own the account, offer that final export, and then permanently erase it. We complete deletions within 30 days of a verified request — usually much sooner.

What we erase

When we close your account, we permanently delete:

• Your cap table — every share class, stakeholder, security, option pool, SAFE/note, and the full transaction ledger.
• Your documents and signatures, valuations, board approvals, and tax records held in the app.
• Your workspace, its members, and pending invites.
• Your login — the account itself, sign-in sessions, and any connected Google sign-in — for anyone whose only workspace was yours.
• Your entry on our waitlist, if one remained.

What we keep, and why

We keep only the minimal records the law requires us to, and only for as long as it requires — for example, records we’re obligated to retain for tax or financial-audit purposes. Separately, our internal security audit log retains a record that actions occurred (an opaque account identifier and a timestamp — no names, emails, tax IDs, or financial figures), which protects every customer by making the system tamper-evident. We do not keep your cap table, documents, or personal profile data beyond the deletion above.

Backups

Once deleted, your data is gone from the live system immediately. Encrypted, access-controlled database backups exist for disaster recovery and are cycled out on a rolling basis — any residual copy of your data ages out of those backups within about 30 days, after which no copy remains.

On someone else’s cap table?

If you’re an employee or investor who appears on a company’s cap table (rather than owning the account), that company controls those records. Ask them to update or remove your information, or email security@tenacap.com and we’ll route your request to the right place. For more on how we protect data while it’s with us, see Trust & security.